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Delivery Information from AquaLiners Direct

 

CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS

The safety of our customers and staff during the unfolding situation with Coronavirus is our utmost priority. We are closely monitoring government guidance and ensuring that we adhere to all policies.

Our online store is currently still OPEN FOR BUSINESS.

Our office team are all working from home, but able to take calls on our usual number 01225 810324 or answer email enquiries via [email protected]. On occasion our phone lines are very busy, so please bear with us as we get to everyone.

Deliveries: we are currently working to our usual delivery timescales for online orders, as can be seen below. Due to the closing of all physical stores, deliveries from online stores are very busy for carriers. Currently, orders are being delivered on time, but if you don’t receive your goods when you expect, please allow an additional day before getting in contact to let us know.

Please keep safe and well during these unprecedented times, and enjoy your garden.

Updated 24/03/20

 

STANDARD DELIVERY

 

 

Delivery:

 

  • We deliver our products to the whole of the UK.
  • Items will be delivered within 3-5 working days (Monday to Friday excluding Bank Holidays).
  • All orders placed on a given day up to 12pm, day 1 will count as the day the order is placed. For all orders from 12pm to 12 midnight, day 1 will count as the following working day.
  • Items are delivered between 8am and 6pm.

Cost: Our delivery costs are highlighted below (including VAT):

 

 

LOCATION COST
Mainland UK £7.50
Scottish Highlands, Islands & Grampians £29.00
Isle of Man £70.00
Isle of Wight £12.20
Scilly Isles & Channel Islands £56.00
Northern Ireland £33.80

 

LARGE PALLETISED

Larger liners or orders may be despatched on a pallet service and in most situations on a vehicle with offload facilities. However, if access to your property is limited you may need to organise offload facilities yourself. For liners that require to be sent via a pallet service, we reserve the right to charge you a surcharge for delivery dependant on the cost of sending the pallet. We will always contact you prior to processing your order with the cost and you can choose whether to continue with the order.

 

OTHER DELIVERY OPTIONS

We can offer alternative delivery options such as next day and timed services. If you need your liner urgently, please contact us for more information on the services and prices available for your location on 01225 810 324.

 

WHAT HAPPENS IF I MISS THE DELIVERY?

If you are not present a card will be left to advise you of the attempted delivery; please follow the instructions on the card to organise redelivery. Our carrier will attempt to deliver each item three times after which the goods will be returned to AquaLiners Direct. There will be a further cost for us to organise another delivery. If you still require the goods, please contact us to arrange redelivery on 01225 810 324.

 

PROBLEM WITH DELIVERY

If there is a problem with your delivery, please contact us immediately on 01225 810 324.