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Delivery Information from AquaLiners Direct


The safety of our customers and staff during the unfolding situation with Coronavirus is our utmost priority. We are closely monitoring government guidance and ensuring that we adhere to all policies.

Our online store is currently still OPEN FOR BUSINESS.

Our office team are all working from home, but able to take calls on our usual number 01225 632444 or answer email enquiries via [email protected]. On occasion our phone lines are very busy, so please bear with us as we get to everyone.

CHRISTMAS DELIVERY - The last date to order for Pre-Christmas delivery is 20th December before 10am. Any orders placed after this date will be dispatched on 4th January 2022.

Deliveries: Lead times can be seen on the individual product pages. Due to the closing of all physical stores, deliveries from online stores are very busy for carriers. Currently, orders are being delivered on time, but if you don’t receive your goods when you expect, please allow an additional day before getting in contact to let us know.

Please do not contact us regarding an ETA for your order unless your order is already overdue. Our team is working hard to get orders out as quickly as we possibly can and we are not able to guarantee any delivery dates quicker than the delivery timescales at this time.

Please keep safe and well during these unprecedented times, and enjoy your garden.

Updated 21/04/21








  • We deliver our products to the whole of the UK.
  • All items have a specific lead time shown on the product pages. If ordering multiple items, please go by the product with the longest lead time (Monday to Friday excluding Bank Holidays)
  • All orders placed on a given day up to 12pm, day 1 will count as the day the order is placed. For all orders from 12 pm to 12 midnight, day 1 will count as the following working day.
  • Items are delivered between 8 am and 6 pm.

Cost: Our delivery costs are highlighted below (including VAT):



Mainland UK £12.00
Scottish Highlands, Islands & Grampians £35.00
Isle of Man £95.00
Isle of Wight £15.00
Scilly Isles & Channel Islands £65.00
Northern Ireland £45.00



Larger liners or orders may be despatched on a pallet service and in most situations on a vehicle with offload facilities. However, if access to your property is limited you may need to organise offload facilities yourself. For liners that require to be sent via a pallet service, we reserve the right to charge you a surcharge for delivery dependant on the cost of sending the pallet. We will always contact you prior to processing your order with the cost and you can choose whether to continue with the order.



We can offer alternative delivery options such as next day and timed services. If you need your liner urgently, please contact us for more information on the services and prices available for your location on 01225 632444.



If you are not present a card will be left to advise you of the attempted delivery; please follow the instructions on the card to organise re-delivery. Our carrier will attempt to deliver each item three times after which the goods will be returned to AquaLiners Direct. There will be a further cost for us to organise another delivery. If you still require the goods, please contact us to arrange redelivery on 01225 632444.



If there is a problem with your delivery, please contact us immediately on 01225 632444.