The safety of our customers and staff during the unfolding situation with Coronavirus is our utmost priority. We are closely monitoring government guidance and ensuring that we adhere to all policies.
Our online store is currently still OPEN FOR BUSINESS.
Our office team are all working from home, but able to take calls on our usual number 01225 810324 or answer email enquiries via [email protected]. On occasion our phone lines are very busy, so please bear with us as we get to everyone.
Deliveries: we are currently working to our usual delivery timescales for online orders, as can be seen below. Due to the closing of all physical stores, deliveries from online stores are very busy for carriers. Currently, orders are being delivered on time, but if you don’t receive your goods when you expect, please allow an additional day before getting in contact to let us know.
Please do not contact us regarding an ETA for your order unless your order is already overdue. Our team is working hard to get orders out as quickly as we possibly can and we are not able to guarantee any delivery dates quicker than the delivery timescales at this time.
SealEco - We are receiving large numbers of orders for SealEco pond liners. We have good stock of most sizes, but a few we are running low. As we are fabricators of pond liner ourselves, this is not a problem. We have good stocks of raw material and are busy making more liners up, but this might result in a small delay in getting your order out to you. Please bare with us while we get everyones pond liners out and keep our staff safe. We will notify you if your order is affected.
Please keep safe and well during these unprecedented times, and enjoy your garden.
Cost: Our delivery costs are highlighted below (including VAT):
|Scottish Highlands, Islands & Grampians||£29.00|
|Isle of Man||£70.00|
|Isle of Wight||£12.20|
|Scilly Isles & Channel Islands||£56.00|
Larger liners or orders may be despatched on a pallet service and in most situations on a vehicle with offload facilities. However, if access to your property is limited you may need to organise offload facilities yourself. For liners that require to be sent via a pallet service, we reserve the right to charge you a surcharge for delivery dependant on the cost of sending the pallet. We will always contact you prior to processing your order with the cost and you can choose whether to continue with the order.
OTHER DELIVERY OPTIONS
We can offer alternative delivery options such as next day and timed services. If you need your liner urgently, please contact us for more information on the services and prices available for your location on 01225 810 324.
WHAT HAPPENS IF I MISS THE DELIVERY?
If you are not present a card will be left to advise you of the attempted delivery; please follow the instructions on the card to organise redelivery. Our carrier will attempt to deliver each item three times after which the goods will be returned to AquaLiners Direct. There will be a further cost for us to organise another delivery. If you still require the goods, please contact us to arrange redelivery on 01225 810 324.
PROBLEM WITH DELIVERY
If there is a problem with your delivery, please contact us immediately on 01225 810 324.